Questions about managing your loan online? Browse our FAQs to get the answers you’re looking for with Quick Givers, a trusted Canadian lender.
Quick Givers offers a convenient online account management system to help you track payments, view balances, and manage your loan. Register for online account management.
For convenient and timely service, we offer several payment options:
If you have any questions about your account or making payments, please contact your branch.
As long as your online payment is made before 11 p.m. EST on the day that it is due, your account will be paid on time. We’ll send you a confirmation email so you know the payment was successful. The payment may not show on your bank account for up to four business days after the request is made.
When you’re logged into online account management, click on the product you would like to view. Navigate to the “History” tab to view past payments.
Yes, you can still make loan payments through your online banking using Quick Givers – Loan as the payee, at your branch, or by mail. If sending a payment by mail, write your account number on the cheque or money order and make it payable to Quick Givers. Ensure you mail your payment 3–5 days in advance of the due date to avoid a late payment.
You can make one online payment per day, and you can have up to four pending (not yet processed) online payments at any given time.
Yes. However, when making one-time payments, you’ll need to enter a payment source each time you pay through your account.
If you scheduled a future payment in advance of your due date, you can make changes until 11:59 p.m. EST on the day before your payment is scheduled. To change or delete a payment, click the “Payments” tab and then “Scheduled Payments“. In the top-right corner of your scheduled payments, you can either click “edit” to make changes, or click on the trash icon to delete it.
During periods of scheduled system maintenance, your payment may show as a pending payment. To view pending payments, click the “Payments” tab. If you need to make a payment when online account management is down, please contact your local branch.
Yes. When you’re logged into online account management, you can set up recurring payments that will automatically withdraw from your bank account. To set this up, go to the “Payments” tab and click on “Make a Payment”. Next, select “Recurring” under “Payment Details” and enter the frequency and amount of the recurring payment. Lastly, fill in your account information. Once complete, you’re all set to have your payments come out of your account automatically!
The first payment in a recurring payment stream defaults to the next payment due date and can be changed to any date as long as it’s before your next payment due date. Recurring payments can be set up to run for the entire loan term.
The first payment amount for all recurring payments is the full monthly amount due, to protect you from going “interest short” on your account. Subsequent recurring payments will reflect the payment amount listed on your loan documents.
Yes, you can make an additional payment online if you are enrolled in AutoPay, however you will not be able to set up recurring online payments.
Your payoff payment may show as a pending payment until processed. To view pending payments, go to the “Payments” tab. If you have questions about a pending payment or payoff payment, contact your local branch.
Recurring payments are automatically cancelled when your account is closed. Your online account management access will be available for 60 days after your account is paid in full.
No. Please contact your local branch if you would like to change your payment due date.
To get started, visit the account registration page and follow the on-screen instructions. Register using your name, date of birth, postal code, and email address. Once you’ve provided your information, you’ll be asked to create a username and password.
Before you can start using your account, we’ll send a verification code to your email address. For security purposes, you’ll need to enter this code before we grant access to your account.
Below is a list of the most common issues with account registration:
If you’ve forgotten your username, you’ll need to provide the information you entered when you registered (name, postal code, date of birth, and email address). Once we verify your information, your username will be populated, and you can enter your password to login.
If you’ve forgotten your password, you’ll need to provide your username. We’ll send an email with a verification code to the email address on the account. To reset your password, enter the verification code and create a new password. Once complete, you can log in with your new password.
If your branch moves, you can still access your account with the username and password you created at the time of registration.
If your branch closes, you will be assigned to the next closest branch. You can still access your account with the username and password you created at the time of registration.
If you renew your loan, it will appear in your existing online account. You can access your new loan details online with the username and password you created at the time of registration.
When you’re logged into online account management, click on the product you would like to access details for. Navigate to “Summary” to view your Annual Percentage Rate (under account details).
On the main page of your account, you’ll see your products listed with the current balance. This information can also be found on the account summary tab for each product.
When you’re logged into online account management, click the “Profile” tab, and then select “edit” under Contact details. If you need to change details like your name and address, please contact your branch to do so.
